The Consumer Services organization is responsible for bringing all web3 services to Ledger users, so a user can safely buy, swap or sell its crypto from Ledger Live. However, Ledger isn’t an exchange and will never be. Instead, we’re partnering with service providers whose job it is to provide exchange services, the goal being to create a one-stop shop for everything crypto.

If you’re passionate about crypto, DeFi and staking, have an opinion between decentralized exchanges and centralized exchanges, or are a weekend crypto trader, this role is for you.

The mission

• Reporting to the Engineering Manager, you’ll work alongside an all-star team of engineers from France and the UK.
You’ll also work closely with the business teams to support project delivery and deliver on shared business goals
Partner Relationship Management
• Understand partners and their technology
• Be the link between our partners and our tech teams by developing foundational relationships
• Actively participate and contribute to both internal and external team meetings and slack discussions
• Support all phases of the sales cycle; pre-sale with the business manager and solution architect, project delivery with the engineering manager, and post-sale during the integration and run phases 

Technical Relevance
• Understand Ledger solutions, and technical capabilities (e.g. Wallet API, Exchange stack) and ability to explain them to partners
• Providing and explaining documentation to partners
• Define solution proposals
• Ability to analyze their systems and APIs and help get our tech teams started 
• Facilitate setting up of test accounts, provide technical development support, and guide the partner through testing, validation, certification pre-launch activities and post-sales performance
• Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback
• Help strengthen Ledger’s position in the exchange services space against competing wallets
• Bachelor’s degree in Computer Science, Engineering or equivalent experience
• Several years of prior experience as a pre-sales integration engineer, sales engineer, or technical consultant, preferably in Professional Services
• Experience with APIs and web technologies (Javascript & HTML/CSS) Experience working with APIs, able to use, document and navigate them
• Fluency in English
• Excellent written and oral business communication and presentation skills
• Fluency in French is a bonus
• Good knowledge of the crypto ecosystem is a strong plus
• Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
• Flexibility: A hybrid work policy
• Social: Frequent social events, snacks and drinks in our Holborn office
• Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
• Well-being: Personal development, coaching & fitness with our dedicated partners
• Vacation: 28 days of paid leave per year, in addition to national holidays
• High tech: Access to high performance office equipment and gadgets, including Apple products
• Transport: Ledger reimburses part of your preferred means of transportation
• Discounts: Employee discount on all our products.

We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.

#LI-Hybrid #LI-RDH